Terms of service

Here is a full, strict, and professional Terms & Services page for Cosmic Essence, aligned with your non-returnable / non-refundable / dispatch-first policy and ready to use on your website or Shopify store:

Terms & Services

Welcome to Cosmic Essence. By accessing our website or placing an order, you agree to be bound by the following Terms & Services. Please read them carefully before making a purchase.

1. General

  • Cosmic Essence reserves the right to update, modify, or replace any part of these Terms & Services at any time without prior notice.

  • It is the customer’s responsibility to review these terms periodically.

2. Products & Pricing

  • All products displayed on the website are subject to availability.

  • Prices are listed in INR and are subject to change without prior notice.

  • Product images are for representation purposes only; actual color, packaging, or appearance may slightly vary.

3. Orders & Payments

  • Orders are confirmed only after successful payment.

  • Cash on Delivery (if applicable) is subject to availability and approval.

  • Cosmic Essence reserves the right to cancel any order suspected of fraud, misuse, or policy violation.

4. No Return | No Refund | No Exchange

  • All items sold on Cosmic Essence are strictly non-returnable, non-refundable, and non-exchangeable.

  • Once an order is placed, it is considered final.

  • Refunds will not be issued for change of mind, fragrance preference, delivery delays, or personal dissatisfaction.

5. Dispatch & Shipping

  • Orders are processed and dispatched after payment confirmation.

  • Once dispatched, the order is handed over to a third-party courier service and is beyond our direct control.

  • Delivery timelines are estimated and may vary due to external factors.

6. Cancellation Policy

  • Before Dispatch: Orders cancelled before dispatch will be cancelled without any charges.

  • After Dispatch: Orders cancelled after dispatch will incur a ₹50 cancellation charge.

  • Cancellation requests after dispatch do not guarantee cancellation.

7. Non-Pickup / Refused Orders

  • If an order is not picked up, refused, or returned due to incorrect address or customer unavailability:

    • No refund will be issued

    • The order will be considered fulfilled

    • Re-shipping will require additional shipping charges

8. Damaged or Incorrect Products

  • Claims must be reported within 24 hours of delivery with clear photos/videos.

  • Claims raised after this period will not be entertained.

  • Any resolution will be at the sole discretion of Cosmic Essence.

9. Intellectual Property

  • All content, logos, designs, images, and text on this website are the intellectual property of Cosmic Essence.

  • Unauthorized use, copying, or reproduction is strictly prohibited.

10. Limitation of Liability

  • Cosmic Essence shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

  • Use of products is at the customer’s own discretion and responsibility.

11. Governing Law

  • These Terms & Services shall be governed and interpreted in accordance with the laws of India.

  • Any disputes shall be subject to the jurisdiction of Indian courts.

12. Contact Information

For any queries regarding these Terms & Services, please contact us at:
📧 Email: cosmicessencece@gmail.com

By using our website and placing an order with Cosmic Essence, you acknowledge that you have read, understood, and agreed to these Terms & Services.